Coursemia policies

Read the website versions:

Terms & conditions
https://coursemia.com/terms-and-conditions

Refunds & cancellations
https://coursemia.com/refund-policy

Privacy & cookies
https://coursemia.com/privacy-policy

Privacy & cookies

Last updated: 5 November 2026

We use information to manage accounts, deliver courses, process purchases and support learners. Community posts and third-party services have their own visibility and data considerations. You can contact us about your information at any time.

1. Who is responsible for your information?

COURSEMIA CONFERENCES ORGANIZING L.L.C S.O.C operates Coursemia and is responsible for the personal information it processes for the purposes described here. Trade licence 1089204; commercial registration 2577253.

Office 211-1, Salem Ahmed Abdulla Bin Dasmal Al Suwaidi property, Al Quoz Industrial First, Dubai, United Arab Emirates.

For privacy questions, access or deletion requests, email [email protected] and put “Privacy request” in the subject. This notice covers the website, Coursemia learning accounts, mobile services and related support. An independent instructor or payment provider may also be responsible for its own processing.

2. Information used by the service

Information comes from you and your use of the service, instructors administering your enrolment, and providers confirming events such as payments. Card details entered in Stripe checkout are handled by Stripe; the Coursemia checkout form asks for your account details, not your full card number or security code.

Name and email are needed to fulfil a website course purchase and provide sign-in instructions. If required information is not provided, we cannot complete that process.

3. Why information is used

Where UK or European data-protection rules apply, the relevant basis depends on the purpose:

4. Who may receive information?

Information is shared as needed with providers supporting hosting, security, payments, email, video delivery and enabled app services. Stripe handles direct website payments; Apple or Google handle purchases made through their stores. Course instructors and authorised administrators can access enrolment and learning information needed to administer the courses they provide.

Your posts, profile details and competition information can be visible to others according to the feature and audience you use. Do not assume a community area is private, and do not post identifiable patient information or confidential records.

We may also disclose information when required by law, to respond to lawful requests or to establish, exercise or defend legal claims. A business reorganisation may require disclosure to advisers or a successor, subject to applicable safeguards and notice requirements.

5. Cookies, browser storage and embedded services

Cookies and similar technologies support functions such as sessions, authentication, security and requested preferences. The website’s OSCE demonstration saves session progress in your browser so you can return to it; clearing site data removes that locally saved progress.

Embedded maps or video players can connect to providers such as Google, YouTube or Vimeo when loaded or played. Those providers may receive technical information and use their own storage technologies. Following a link to WhatsApp, Telegram, social media or an app store opens a service governed by its own privacy notice.

Where optional cookies or similar technologies require consent, they must be subject to a separate choice; accepting these terms or continuing to browse is not consent. Browser settings let you inspect or remove cookies and site data and restrict third-party storage. Blocking essential storage can affect sign-in or saved progress. Device settings also let you manage app notification permissions.

Useful provider notices: Stripe, Google and Vimeo.

6. Service messages and marketing

Purchase receipts, account-verification or password-setup messages, access updates and replies to your enquiries are service communications. They are needed to administer your account or purchase.

Marketing is a separate purpose and must have an appropriate legal basis. Where consent is required, it is optional and is not a condition of buying a course. You can withdraw marketing consent or object to direct marketing by using an available unsubscribe option or emailing us. This does not stop necessary service messages.

7. How long information is kept

We retain information for as long as reasonably needed for the purpose for which it was collected. Account and learning records support your account and active enrolments; purchase records may need to be retained for accounting, tax, payment disputes and legal obligations after access expires. Support and technical records are retained according to the issue, security need and applicable legal requirements.

The relevant factors include whether your account remains active, an obligation to preserve records, an unresolved dispute and applicable limitation periods. When information is no longer needed, it should be deleted or anonymised. You may request details about the retention of your records or ask for deletion; some records may have to be retained for a lawful reason.

Four-month course expiry is an access limit, not a promise that every related personal record will be deleted at expiry. Browser-stored demonstration progress remains until you reset it or clear the site’s storage.

8. International processing and security

Coursemia is operated from the United Arab Emirates and uses online service providers. Information may therefore be processed outside your country. Where a transfer is restricted by applicable data-protection law, the relevant legal transfer mechanism and safeguards are required, such as an adequacy decision or approved contractual safeguards. Contact us for information about the arrangements relevant to your data.

We use access controls and other measures appropriate to the information and service. No internet service can guarantee absolute security. Keep your credentials private and report suspected account misuse promptly. We will never need your full card security code or your password to answer a support enquiry.

9. Your choices and rights

Depending on the law that applies, you may request access to your information, correction, deletion, restriction of processing or a portable copy. You may object to processing based on legitimate interests and to direct marketing. Where processing relies on consent, you can withdraw it without affecting the lawfulness of earlier processing.

Send requests to [email protected]. We may need proportionate information to verify your identity. We will respond within the applicable legal timeframe and explain any lawful restriction. UK GDPR requests are normally answered within one month, subject to permitted extensions.

You can complain to the relevant data-protection authority. Where UK data-protection law applies, you can contact the Information Commissioner’s Office (ICO). Contacting us first may help resolve the issue but is not a condition of complaining to a regulator.

10. Children and sensitive information

Our medical examination courses are intended for adult learners and professionals. They are not directed at children. If a child has provided information inappropriately, contact us so we can review the circumstances and take appropriate action.

Do not upload patient identifiers, medical records, identity documents or other sensitive information unless we specifically request it through an appropriate process for a necessary purpose.

11. Updates to this notice

We will update this notice when relevant processing or requirements change and communicate significant changes where appropriate. The date at the top identifies this version. Contact [email protected] if you need clarification about a feature or how your information is handled.

Live competition voice and microphone access

Competition voice is optional. Choose Join voice to speak with other active players, or continue without voice. Microphone access requires your separate device permission; accepting our terms or privacy notice does not grant it. You can mute or leave at any time, and change microphone access in your device settings. Voice stops when you leave the room or the app goes into the background.

Your live audio is sent to the other active players using encrypted WebRTC audio through an authenticated relay. Coursemia does not record or store live competition audio. Muting stops your outgoing microphone track.

Our signalling and relay services process temporary session identifiers, connection details and network addresses to establish, secure and troubleshoot the call. These services require active competition membership and time-limited access.

Group content visibility

Group posts, comments and member details are visible only to approved group members, including in public groups. Other users may discover a group and request access. Coursemia’s superadmin and the appointed group administrator manage membership and moderation.